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NHC Healthcare Hendersonville is a licensed nursing home located at 370 Old Shackle Island Road, Hendersonville, Tennessee 37075. The facility can be reached at (615) 824-0720. It participates in both Medicare and Medicaid.
This page summarizes publicly available inspection data, CMS star ratings, and deficiency citations for NHC Healthcare Hendersonville based on records from the Centers for Medicare and Medicaid Services Care Compare database.
If your loved one has suffered a serious injury — including bedsores, infections, a significant fall, or a wrongful death — at NHC Healthcare Hendersonville, this information may be relevant to your legal situation.
The Centers for Medicare and Medicaid Services rates every Medicare and Medicaid certified nursing home on a scale of one to five stars. Current ratings for NHC Healthcare Hendersonville as of April 2026:
Overall Rating: 2 out of 5 stars — Below Average
Health Inspections: 2 out of 5 stars — Below Average
Staffing: Below Average
Quality Measures: Below Average
NHC Healthcare Hendersonville’s 2-star overall rating places it below the majority of nursing homes in Tennessee. Below-average ratings across all components indicate that the facility’s performance issues are not isolated to one area.
Inspection data last verified: April 2026
Source: Medicare.gov Care Compare, CMS Provider ID 445191
NHC Healthcare Hendersonville has been subject to standard annual surveys and complaint investigations conducted by the Tennessee Health Facilities Commission on behalf of the Centers for Medicare and Medicaid Services. The following summarizes significant inspection findings from the most recent three survey cycles plus recent complaint investigation activity based on publicly available Care Compare data.
This survey identified ten deficiencies spanning resident care, safety, infection control, care planning, resident rights, medication management, and the physical environment.
Quality of Life: Care and assistance to perform activities of daily living — Severity Level 2, Isolated. The facility failed to ensure residents received the care and assistance needed to perform basic daily activities.
Quality of Life: Provide safe and appropriate respiratory care — Severity Level 2, Isolated.
Infection Control: Provide and implement an infection prevention and control program — Severity Level 2, Isolated. Failures in infection control are among the most consequential deficiencies in a nursing home setting, as infections can escalate rapidly in elderly and medically complex residents.
Resident Assessment: Develop complete care plan within 7 days of comprehensive assessment — Severity Level 2, Isolated. A timely and complete care plan is a fundamental requirement. Without one, staff lack the documented guidance to provide appropriate individualized care.
Resident Rights: Resident has the right to receive notices in a format and language they understand — Severity Level 2, Isolated.
Resident Rights: Reasonably accommodate needs and preferences of each resident — Severity Level 2, Isolated.
Pharmacy: Drugs and biologicals labeled per professional principles and stored in locked compartments — Severity Level 2, Isolated. Medication storage deficiencies raise concerns about the security and accuracy of medication administration.
Environmental: Nursing home area is safe, easy to use, clean and comfortable — Severity Level 2, Isolated.
Quality of Life: Area free from accident hazards with adequate supervision to prevent accidents — Severity Level 4, Immediate Jeopardy, Isolated. Correction required by December 17, 2024.
This is the most significant finding in NHC Healthcare Hendersonville’s recent inspection history. A Level 4 Immediate Jeopardy citation — the most serious available under federal nursing home regulations — means that state and federal surveyors determined the facility’s failure to maintain a safe environment and provide adequate supervision posed an immediate risk of serious harm or death to residents. This finding was made during a complaint investigation in November 2025.
Resident Assessment: Develop complete care plan within 7 days of comprehensive assessment — Severity Level 2, Pattern, cited November 4, 2025. The “Pattern” scope designation is significant — it means this deficiency was not a one-time lapse but occurred across multiple residents or on multiple occasions. Notably, this is the same category of deficiency cited in the June 2022 standard survey, indicating a recurring problem with care planning that the facility did not adequately correct.
This survey identified six deficiencies covering continence care, respiratory care, care planning, and physician oversight.
Quality of Life: Appropriate care for continence, catheter care, and UTI prevention — Severity Level 2, Isolated. Inadequate continence care is a known risk factor for urinary tract infections, which can progress to sepsis in elderly residents.
Quality of Life: Provide safe and appropriate respiratory care — Severity Level 2, Isolated.
Resident Assessment: Develop complete care plan within 7 days of comprehensive assessment — Severity Level 2, Isolated. This deficiency appears in the 2019 survey, the 2022 survey, and the 2025 complaint investigation — three separate inspection events over six years. That pattern indicates a persistent, systemic failure in care planning that the facility has repeatedly been cited for and has repeatedly failed to resolve.
Resident Assessment: Ensure each resident’s assessment is updated at least once every three months — Severity Level 2, Isolated.
Nursing and Physician Services: Ensure resident and physician meet face-to-face at required visits — Severity Level 2, Isolated.
Nursing and Physician Services: Ensure physician reviews resident care and writes, signs, and dates progress notes and orders — Severity Level 2, Isolated.
Quality of Life: Residents do not lose ability to perform activities of daily living unless medical reason — Severity Level 2, Isolated. This deficiency indicates residents may have experienced functional decline that proper care could have prevented.
Resident Rights: Honor resident’s right to a safe, clean, comfortable, and homelike environment — Severity Level 2, Isolated.
Nutrition and Dietary: Provide each resident with a nourishing, palatable, well-balanced diet — Severity Level 2, Widespread. A “Widespread” scope designation — the broadest available — indicates this deficiency affected many residents across the facility, not an isolated case.
Complete inspection reports including all deficiency details and the facility’s plans of correction are available at Medicare.gov/care-compare using CMS Provider ID 445191.
The deficiency citations summarized above come directly from government inspection records compiled by trained state and federal surveyors. They represent verified findings, not allegations.
Several patterns in NHC Healthcare Hendersonville’s inspection history are particularly significant:
The November 2025 Immediate Jeopardy citation is the most serious regulatory outcome available under federal nursing home law. It means surveyors found an active, unresolved threat to resident safety — specifically that the facility failed to maintain an environment free from accident hazards and failed to provide adequate supervision to prevent accidents.
The care planning deficiency has appeared in three separate inspection events — 2019, 2022, and 2025. This is not an isolated lapse. It is a documented, recurring failure that the facility has been cited for, submitted plans of correction for, and failed to resolve over the course of six years. When a specific type of failure keeps reappearing after a facility has promised to fix it, that pattern goes directly to the question of whether the facility is exercising appropriate institutional diligence — or whether it is accepting ongoing noncompliance as a cost of doing business.
The 2018 widespread dietary deficiency shows that the facility’s compliance challenges have extended across the entire resident population, not just isolated individuals.
Families with loved ones currently at NHC Healthcare Hendersonville should be aware of these findings when monitoring the care their family member receives and when evaluating whether concerns they observe are consistent with the facility’s documented history.
Inspection ratings and deficiency citations are one important tool for evaluating a nursing home — but they are not the complete picture. Ratings reflect periodic snapshots, not continuous monitoring. A facility’s current condition may differ from what its most recent inspection shows.
These findings should be used as a starting point: a basis for asking informed questions when visiting the facility, understanding what patterns of concern exist, and knowing what to watch for if a loved one is already in residence.
If you are evaluating NHC Healthcare Hendersonville for a loved one, we encourage you to visit in person, speak with the director of nursing, ask specifically about the November 2025 Immediate Jeopardy citation and what corrective actions were taken, and ask how the facility monitors for accidents and supervises residents at fall risk.
For a full explanation of how to read inspection reports, what deficiency severity levels mean, and what families should look for beyond star ratings, see our guide to Understanding Nursing Home Inspections and Ratings.
If a family member suffered a serious injury or died while residing at NHC Healthcare Hendersonville, you may have legal options under Tennessee law. Families who bring successful nursing home neglect or abuse claims can recover compensation for medical expenses, pain and suffering, and in wrongful death cases, damages for the loss of their loved one.
Tennessee’s statute of limitations for nursing home negligence cases is one year from the date of injury or discovery. For wrongful death cases, it is one year from the date of death. This deadline does not pause while families are seeking answers or waiting for the facility to explain what happened.
The initial consultation is free. We handle nursing home cases on a contingency fee basis — no fee unless we recover compensation for your family.
An Immediate Jeopardy citation — Level 4 on the federal deficiency severity scale — means that government surveyors determined the facility’s failure caused, or was likely to cause, serious injury, harm, or death to a resident. NHC Healthcare Hendersonville received this citation in November 2025 for failing to maintain an environment free from accident hazards and failing to provide adequate supervision to prevent accidents. It is the most serious citation a nursing home can receive under federal regulations.
The deficiency for failing to develop a complete care plan within 7 days of a comprehensive assessment appears in the 2019 standard survey, the 2022 standard survey, and the November 2025 complaint investigation. Each time a deficiency is cited, the facility is required to submit a plan of correction. When the same deficiency reappears in subsequent inspections, it means the facility’s corrections were not sustained. This kind of recurring pattern is legally significant because it establishes that the facility had notice of the problem and failed to resolve it.
As of April 2026, NHC Healthcare Hendersonville has an overall 2-star rating — below average — from the Centers for Medicare and Medicaid Services. Its health inspection, staffing, and quality measures component ratings are also below average. Current ratings are available at Medicare.gov/care-compare.
Document what you observed — photographs of any injuries or conditions, written notes with dates, times, and names of staff involved. Seek medical attention immediately if your loved one shows signs of physical harm. You can file a complaint with the Tennessee Health Facilities Commission at 1-800-778-4504. Contact a nursing home abuse attorney as soon as possible — Tennessee’s one-year statute of limitations means acting quickly is essential.
No. The initial consultation is free. We handle nursing home cases on a contingency fee basis — our fee is a percentage of any recovery we obtain. Nothing is owed upfront, and nothing if we do not recover.
Dedicated legal advocates protecting your loved ones nationwide. When nursing homes break their promise of care, our experienced attorneys fight for the justice your family deserves.