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Last updated: May 2026
NHC Healthcare Chattanooga is a licensed nursing home located at 2700 Parkwood Ave, Chattanooga, Tennessee 37404. The facility can be reached at (423) 624-1533. It participates in both Medicare and Medicaid.
This page summarizes publicly available inspection data, CMS star ratings, and deficiency citations for NHC Healthcare Chattanooga based on records from the Centers for Medicare and Medicaid Services Care Compare database.
If your loved one has suffered a serious injury — including bedsores, infections, a significant fall, or a wrongful death — at NHC Healthcare Chattanooga, this information may be relevant to your legal situation. Chattanooga nursing home abuse lawyer
The Centers for Medicare and Medicaid Services rates every Medicare and Medicaid certified nursing home on a scale of one to five stars. Current ratings for NHC Healthcare Chattanooga as of April 2026:
Overall Rating: 3 out of 5 stars — Average
Health Inspections: 3 out of 5 stars — Average
Staffing: 1 out of 5 stars — Much Below Average
Quality Measures: 5 out of 5 stars — Much Above Average
CMS Provider ID: 445013
Inspection data last verified: April 2026
Source: Medicare.gov Care Compare
NHC Healthcare Chattanooga’s ratings tell a mixed story that families should understand carefully before drawing conclusions.
1-Star Staffing Rating — Much Below Average
The staffing rating is the most operationally significant component of a nursing home’s CMS score — and NHC Healthcare Chattanooga’s 1-star staffing rating is a serious concern. A Much Below Average staffing designation means the facility employs significantly fewer nurses and certified nursing assistants per resident than the state and national averages.
Understaffing is the single most common driver of nursing home neglect. When there are not enough staff to meet resident needs, repositioning schedules are skipped, call lights go unanswered, fall-risk residents are left unattended, and medications are missed. Families evaluating this facility or concerned about a loved one currently in residence should ask specifically about nurse-to-resident ratios and CNA staffing hours per resident per day.
5-Star Quality Measures — Much Above Average
NHC Healthcare Chattanooga’s 5-star Quality Measures rating reflects strong performance on outcome metrics tracked by CMS, such as rates of hospitalizations, emergency department visits, and certain clinical indicators. It is important to understand what this rating does and does not tell you: quality measures are largely based on data the facility itself reports. A facility can score well on quality measures while still carrying a serious staffing deficiency.
Families should weigh all components of the CMS rating together, not rely on any single star score. See our guide to Understanding Nursing Home Inspections and Ratings for a full explanation.
NHC Healthcare Chattanooga has been subject to standard annual surveys and complaint investigations conducted by the Tennessee Health Facilities Commission on behalf of the Centers for Medicare and Medicaid Services. The following summarizes significant findings from the most recent three survey cycles.
This survey identified four deficiencies across resident assessment and care planning and nutrition and dietary. The Tennessee average for this period was 5.7 deficiencies — NHC Healthcare Chattanooga performed below the national average of 9.4, though deficiency counts alone do not tell the full story.
Resident Assessment and Care Planning — Failed to ensure each resident receives an accurate assessment. Severity Level 2, Few residents affected. An accurate resident assessment is the foundation of individualized care. Without it, staff may be unaware of a resident’s specific risks — fall risk, skin integrity concerns, dietary needs, or cognitive status — leading to preventable harm.
Resident Assessment and Care Planning — Failed to develop and implement a complete care plan that meets all the resident’s needs, with timetables and actions that can be measured. Severity Level 2, Few residents affected. This deficiency appears in both the 2024 and 2022 surveys, indicating a recurring problem with care planning that the facility did not fully resolve between inspection cycles.
Resident Assessment and Care Planning — Failed to safeguard resident-identifiable information and maintain medical records in accordance with accepted professional standards. Severity Level 2, Few residents affected. Failures in medical record keeping can affect the continuity and accuracy of care.
Nutrition and Dietary — Failed to procure food from approved sources and store, prepare, distribute and serve food in accordance with professional standards. Severity Level 2, Few residents affected. This deficiency also appeared in the 2022 survey — where it affected many residents — suggesting ongoing challenges with dietary compliance at this facility.
This survey identified six deficiencies across quality of life and care, resident assessment, resident rights, and nutrition and dietary. The Tennessee average for this period was 4.7 deficiencies — NHC Healthcare Chattanooga exceeded the state average.
Quality of Life and Care — Failed to ensure the nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Severity Level 2, Few residents affected. Falls and fractures are among the most serious and common injuries in nursing home settings. Failures to maintain a safe environment and supervise residents are among the most frequently cited deficiencies nationally — and among the most consequential.
Quality of Life and Care — Failed to provide appropriate care to maintain and/or improve range of motion, limited range of motion and/or mobility unless a decline is for a medical reason. Severity Level 2, Few residents affected. Preventable functional decline — losing mobility that proper care could have preserved — is a recognized form of nursing home neglect.
Resident Assessment and Care Planning — Failed to ensure each resident receives an accurate assessment. Severity Level 2, Few residents affected.
Resident Assessment and Care Planning — Failed to develop and implement a complete care plan that meets all the resident’s needs. Severity Level 2, Some residents affected. The “Some residents affected” scope designation — broader than “Few” — indicates this care planning failure extended beyond isolated cases.
Resident Rights — Failed to honor the resident’s right to a dignified existence, self-determination, communication, and to exercise his or her rights. Severity Level 2, Some residents affected. Resident rights deficiencies affecting multiple residents raise concerns about the facility’s culture of care and its respect for resident autonomy and dignity.
Nutrition and Dietary — Failed to procure food from approved sources and store, prepare, distribute and serve food in accordance with professional standards. Severity Level 2, Many residents affected.
The “Many residents affected” scope designation is the broadest available for this type of deficiency. A dietary compliance failure affecting many residents across the facility indicates a systemic problem — not an isolated lapse — in how the facility manages food safety and nutritional standards.
The March 2019 standard survey found no deficiencies at NHC Healthcare Chattanooga. This is a notable finding and represents a period of strong regulatory compliance. The increase in deficiencies in subsequent survey cycles — from zero in 2019 to six in 2022 and four in 2024 — indicates a deterioration in compliance performance over time.
NHC Healthcare Chattanooga has not been cited for any deficiencies from complaint investigations or facility-reported incidents in the past three years. No federal fines or Medicare payment denials appear in the facility’s record for this period.
The absence of recent complaint citations does not mean the facility is free from problems — many families do not file formal complaints, and complaint investigations are triggered only when a complaint is received and investigated.
NHC Healthcare Chattanooga presents a profile that requires careful interpretation. The 5-star quality measures rating may appear reassuring at first glance — but it must be read alongside the 1-star staffing rating, which represents a fundamental operational deficiency.
Several patterns in the inspection history are worth noting:
The care planning deficiency has appeared in both the 2022 and 2024 surveys. When the same type of failure reappears after a facility has submitted a plan of correction, it raises legitimate questions about whether the corrections were sustained or whether the facility has genuinely addressed the underlying problem.
The dietary deficiency affecting many residents in 2022 — a Widespread scope finding — was not an isolated incident. It indicated systemic problems with food safety and nutritional standards affecting a significant portion of the resident population.
The 1-star staffing rating is arguably the most important data point on this page. Staffing levels directly affect every aspect of resident care. A facility that cannot maintain adequate staffing is a facility where the conditions for neglect are structurally present — regardless of how it scores on quality measures.
Families with loved ones at NHC Healthcare Chattanooga should ask the facility directly about its current staffing levels, nurse-to-resident ratios, and what steps have been taken to address the persistent care planning deficiencies identified in two consecutive inspection cycles.
If your loved one is currently a resident at NHC Healthcare Chattanooga, the findings on this page can help you ask better questions and know what warning signs to watch for. In particular:
Ask about current nursing and CNA staffing levels compared to state and national averages
Ask what the facility has done to address its care planning deficiencies since the 2024 inspection
Monitor your loved one for signs of inadequate care — unexplained weight loss, bedsores, signs of sepsis or infection, unexplained falls or bruising
For a full explanation of how to read inspection reports and what deficiency ratings mean, see our guide to Understanding Nursing Home Inspections and Ratings.
Complete inspection reports are available at Medicare.gov Care Compare using CMS Provider ID 445013.
If a family member suffered a serious injury or died while residing at NHC Healthcare Chattanooga, you may have legal options under Tennessee law. The Higgins Firm handles serious nursing home neglect and abuse cases throughout the Chattanooga region — including Hamilton County and the surrounding North Georgia counties of Catoosa, Walker, and Whitfield.
Tennessee’s statute of limitations for nursing home negligence cases is one year from the date of injury or discovery. For wrongful death cases, it is one year from the date of death. This deadline does not pause while families are seeking answers from the facility.
The initial consultation is free. We handle nursing home cases on a contingency fee basis — no fee unless we recover compensation for your family.
A 1-star staffing rating — Much Below Average — means NHC Healthcare Chattanooga employs significantly fewer nurses and certified nursing assistants per resident than the state and national averages. Understaffing is the most common cause of nursing home neglect. It affects every aspect of resident care including fall prevention, repositioning, infection monitoring, and medication management.
Quality measures and staffing are measured differently. Quality measures reflect outcomes data largely reported by the facility itself. Staffing ratings reflect actual hours of nursing care per resident per day verified through payroll records. A facility can perform well on documented outcome metrics while still being significantly understaffed on a day-to-day basis. Families should evaluate all components of the CMS rating, not just the highest-scoring category.
When a deficiency appears in consecutive inspections, it means the facility was cited, submitted a plan of correction, but did not sustain the correction. This recurring pattern is legally significant — it establishes that the facility had notice of the problem and repeatedly failed to resolve it.
As of April 2026, NHC Healthcare Chattanooga has a 3-star overall rating — Average — from the Centers for Medicare and Medicaid Services. Its health inspection and quality measures ratings are 3 stars and 5 stars respectively. Its staffing rating is 1 star — Much Below Average.
Document what you observed — photographs of any injuries, written notes with dates and staff names, copies of any incident reports or communications from the facility. Seek medical attention immediately if your loved one shows signs of injury or neglect. Contact The Higgins Firm for a free consultation. Tennessee’s one-year statute of limitations means acting quickly is important.
No. The initial consultation is free. The Higgins Firm handles nursing home cases on a contingency fee basis — our fee is a percentage of any recovery we obtain. Nothing is owed upfront, and nothing if we do not recover.
The Higgins Firm represents families in nursing home neglect and abuse cases throughout Chattanooga and Tennessee. Inspection data on this page is sourced from the Centers for Medicare and Medicaid Services Care Compare database. CMS Provider ID 445013. This page is for informational purposes only and does not constitute legal advice. | Last updated: May 2026
Dedicated legal advocates protecting your loved ones nationwide. When nursing homes break their promise of care, our experienced attorneys fight for the justice your family deserves.